1. Menteez

  • What is a Menteez ?
    Mentees consist of high school and college students and young professionals that have questions about their career choice or career path.
     
  • I am a student, can I become a menteez ?
    Yes ! if you have question, supposition and you want to know what can be your dream job in life !
     
  • I am no longer in school and am currently working. Can I become a menteez?
    Yes ! If you are interested in changing careers, or to reach new opportunities ! Our team will help you find your way and our mentors will guide you. You are in the right place.
     
  • I am a High-school student, can I become a  menteez ?
    Yes ! Our mentors are eager to help you get to the next level. Also, if you want to know what can be your dream job in life !
     
  • I am unemployed, can I become a menteez ?
    Yes ! Our team is going to help you get back on track !

 

2. Mentor

  • What is a Mentor ?
    Mentors are active professionals, proficient in their fields, and happy to give some of their time and experience to help and give guidance to our Menteez !
     
  • I am a student, can I become a mentor ?
    Unfortunately, as a student you cannot become a MENTOR. However, if you are in the course of a long-term internship or currently working within the framework of a Graduate Program, you can write us to get a waiver : https:/www.papyrus-edu.com/en/contact
     
  • I am an active professional, can I become a mentor ?
    Of course, subscribe and create your profile here : https://www.papyrus-edu.com/en/mentor
     
  • I am a high-school student, can I become a mentor ?
    No you cannot but you can be a Menteez.
     
  • If I am a mentor, what should I do ?
    Create your profile, fill-in your profile and indicate your availability. You do not have to be available every week, neither every month but at least once a year.
     
  • What’s in for me, to become a mentor ?
    The upside of becoming a mentor is to share your experience, explain your job and your menteez to find their dream job or simply figure out their career path. Mentors are rated by meentez, and higher the score, higher the gratification ! Hurray !
     
  • Is a mentor paid ?
    Yes, mentors are paid. They can also opt to donate some or all of their proceeds to the Papyrus Association to help more students launch their careers.

 

3. Videoconference 

  • What if I can’t connect to Papyrus and perform a video conference session?
    In the event of any difficulty, please contact our customer service.
 
  • What is the system requirement for using the Papyrus Videoconference?
    You can use our Videoconference on any device. Just make sure that your software is up to date.
     
  • I can’t connect my camera / the picture is blurred / the picture is slow
    Check your installation, if nothing goes better, please contact our customer service.
     
  • How to manage the history of my conversations in the Papyrus Videoconference?
    You can find a pdf document of your discussion during the video, in “my session history”.
     
  • If my Videoconference ends before the expected duration, will I lose my credit ?
    If so, please take a screenshot of the video frame and contact our customer service.
 
  • How to get assistance for the Videoconference?
    Please contact our customer service and ask for a technical advisor.
     
  • Can I use Papyrus videoconferencing from my mobile ?
    Yes if your mobile allow the use of WebRTC protocol and if the terminal is one of the authorized one.
     
  • On which support can I use the visio-conference ?
    Mac with an inferior or equal version of Sierra. Browsers : Chrome, Firefox and Edge.

     

4. My wallet / My session - Mentor

  • How much real money does a session correspond to?
    One session is 45 euros VAT included
     
  • As a mentor, I did not receive my gratification on my bank account
    Please contact our customer service.

     
  • As  mentor, when will I get my reward?
    The transfer goes by bank transfer, depending on your bank, you may count 7 working days.
     
  • Am I restricted in the number of sessions with the mentees?
    Nope, the sky is the limit !
     
  • Where can I find my IBAN and my BIC to get my reward?
    Please check with your bank.
     
  • Do all types of credit cards work on https://www.papyrus-edu.com?
    Visa and MasterCard are accepted,  if it is not your case contact our customer service.

 

5. My wallet / My session - Menteez

  • If I am not happy with my mentoring session, can I get a refund?
    We’re sorry your session did not go as planned. Please tell us more by contacting us at sayhello@papyrus-edu.com.
     
  • Am I refunded if there was a bug during the video and my appointment never went smoothly?
    We’re sorry your session did not go as planned. Please tell us more by contacting us at sayhello@papyrus-edu.com.
     
  • My payment is done, but my session is not credited on my profile?
    Please tell us more by contacting us at sayhello@papyrus-edu.com.
     
  • My payment has passed, but my session has not been credited?
    Please tell us more by contacting us at sayhello@papyrus-edu.com.
     
  • Can i be refund of my left session credit if I do not want it anymore ?
    To get a refund or to give your credit to a third, please contact our customer service.
     
  • My payment does not go through, although I have money on my account ?
    Contact your bank, if you still have difficulties, please contact our customer service.
     
  • Am I refunded if my session died or if my session did not get well ?
    We’re sorry your session did not go as planned. Please tell us more by contacting us at sayhello@papyrus-edu.com.
     
  • Am I reimbursed if during my videoconference there was a bug and my appointment never went smoothly?
    Please tell us more by contacting us at sayhello@papyrus-edu.com.

 

6. Registration Terms and Connexion

  • How to create a Papyrus account?
    Go on our homepage https://www.papyrus-edu.com and select you category.
     
  • I am a minor, do I have the right to use Papyrus?
    Yes but we will need your parent's or guardian's permission first.
     
  • I do not have a college degree, am I allowed to use Papyrus?
    Of course, we suggest that you have your first session with our career Advisor. You can contact her here. For more information, please contact our customer service.
     
  • I'm no longer enrolled in any school, am I allowed to use Papyrus?
    Of course, we suggest that you have your first session with our career Advisor. You can contact her here. For more information, please contact our customer service.
     
  • What information do I need to complete to create my Papyrus account?
    Your name, an active email address, your date of birth, country of origin, and language preference.
     
  • Can I be both a mentor and a menteez on Papyrus?
    Yes, if you are an expert in your field and have answers for those who have questions, you can be a mentor. However, if you are interested in a possible career change, than you can also be a menteez. You'll just need to create separate profiles.
     
  • Can I create a Papyrus account via Facebook, Twitter or LinkedIn?
    Yes, you can use information from your social accounts to create an account on Papyrus.
     
  • I did not receive a confirmation email following my registration.
    If you did not receive your confirmation, please contact our customer service.
 
  • I forgot my username/password or want to change my username/password
    If you want to do thoses modification, please go to « my information » and select “password” or “username”. If you still have difficulties, please contact our customer service.

  • My Papyrus account has been deleted whithout my consent, what can I do?
    Please contact our customer service.

 

7. My profile

  • How to add / edit / delete information on my profile ?
    To add / edit / delete information on your profile, visit "My personal space", "My Information" and edit what you want to change.
     
  • How to change the rating assigned to me ?
    Your rating cannot be changed because it is subject to the rating of the mentee(s) and mentors you have communicated with. If you want to make a complaint, please contact our customer service.
     
  • How to change the photo on my profile ?
    To change the photo on your profile, visit "My personal space", "My Information" and click on "Add here my profile photo".
     
  • I am a mentor, who can view my profile information ?
    All menteez can view your information. If you have accepted our general terms of use, the companies (meeting request) and the partner universities (conference request) can get in contact with you.
     
  • I am a menteez, who can view my profile information ?
    Only university and business partner profiles have access to your profile content.
     
  • How to change the title of my situation (work position, university curriculum, years of study, etc.) ?
    To update this information, visit "My personal space", "My Information" and "Mofidy my information".

 

8. Orientation

  • How does "your training in 3 clicks" work?
    You must create your account and answer the questions step by step. Finally, you will be presented with the training options that fit to you. See here.
     
  • Who is this section for?
    This section is for people who ask questions about their orientation and training. It is free and open to the greatest number.
     
  • Are the training options proposed paying?
    It depends on the training. The panel of training options being very varied, there will thus be public and private institutions. If you encounter an incomprehension when reading your results, please contact our customer service.

 

9. Security policy, Privacy & Warnings


  • What is Papyrus' privacy policy?
    Please refer to our conditions of use.

 

10. Internship and Jobs

 

  • Can Papyrus help me find a job or an internship?
    This Yes, Papyrus can help you find a job or an internship. Following our preliminary tests with our counsellor, Papyrus can put you in touch with companies and partner institutions.

 

11. Our Foundation

 

  • What is the purpose of this Foundation?
    Our objective is to make quality orientation available for all and especially for those in need. We are thus aiming to create a network of scholarships for students familiar with the platform and/or meet the requirements.
     
  • How do we choose?
    After uploading all the required documents online, the educational counsel of the Papyrus Foundation for a Global Education will gather and pick among the applications the most deserving students.

 

12. Contact

 

  • Where to find us?
    33 Avenue Saint Charles, 98000 Monaco

 

  • Contact us
    E-mail: sayhello@papyrus-edu.com
    Phone: +377 99 90 37 45

 

13. University

 

  • How to sign up my students for Papyrus sessions?
    To sign up your students please contact us at sayhello@papyrus-edu.com

 

  • How to appear in our list of partners and benefit from our communication services?
    To appear as one of our partners, please contact us at sayhello@papyrus-edu.com

 

  • What is the University offer?
    This offer allows Universities to buy a whole bundle of sessions to whole classes of students for an entire academic year.

 

14. I am no longer a student

 

  • Can I become a mentor?
    Yes of course, if you wish to share your experiences and help Menteez find their way in life! 

 

15. Companies

 

  • Can I send internship offers through Papyrus to the Menteez?
    Yes, it is possible for us to transmit your internship offers through our platform to our Menteez looking for internships.
     
  • How to use the Papyrus offer for my collaborators?
    Yes of The HR offer allows you to sign up your very own collaborators in Mentorship projects where the company buys sessions for those very same collaborators. These Mentorship sessions can be internal to the company or on our external cloud.

 

16. I'm a Parent

 

  • Can my child/children use this platform?
    Of course if they need help with their professional orientation! We reccomend  for you to sign up your kids from 15 years old onwards. You can create your own personal platform and then add your children whether they are minors or not.
     
  • Can my child have his/her own profile?
    Yes, if he meets our age requirements!
     
  • Can I become a mentor myself?
    Yes, if you wish to share your experiences and help our menteez find their way in life!
     
  • My child is a minor, can I be present during sessions?
    Yes of course! You are more than welcome to introduce yourself at the begining of the session.